Challenge
A leading rental car company's San Juan, Puerto Rico location had slipped into poor-performance territory: too many vehicles overdue for oil changes and safety-driven preventative maintenance, and an in-house mechanic team too buried in routine PM to focus on critical repairs. With hundreds of vehicles spread across the island, the client needed a partner who could clear the backlog fast — and keep it clear. It also meant taking Spiffy offshore for the first time, beyond the continental U.S.
Solution
Spiffy committed to San Juan the way it would any fleet-focused market. The Operations and Supply teams shipped a low-roof Spiffy van to the island and set up a shipping container as a combined office and vehicle-storage facility, working through customs, supply-chain delays, and the legal and HR complexity of a first offshore location. Technicians delivered consistent, reliable mobile oil changes and tire rotations on-site, with the tire work doubling as a checkpoint for brakes and other wear, so the client's own mechanics could stay focused on critical repairs.
Results
Since launching in April 2022, Spiffy has completed hundreds of services a month for the client. Stronger preventative-maintenance performance pulled the location off the company's watch list and helped secure higher variable compensation for the site and its employees. Demand grew enough to justify shipping a second van, and word of Spiffy's presence in Puerto Rico brought new fleet clients asking for the same support, making San Juan one of Spiffy's most successful fixed-site locations.
