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General

What’s the difference in Sedan versus Not Sedan?

To simplify and streamline Spiffy’s scheduling process, we’ve categorized vehicles in two distinct classifications: Sedan and Not Sedan.

Sedan: Think small. Typically, 4 doors or less and 2 rows of seats or less, with a separated, enclosed trunk area. For example, sedans, coupes, and convertibles. Exceptions? Small hatchbacks.

Not Sedan: Think large. Typically, 4 doors or more (rear hatches count) and 2 rows of seats or more, with an open trunk area. For example, minivans, pickup trucks, crossovers, station wagons, and SUVs.

What are Spiffy’s hours of operation?

We operate sunup to sundown, 7 days per week, with the exception of major holidays.

What is Spiffy’s weather policy?

In the event of inclement weather, such as sub-freezing temperatures, severe storms, excessive wind, rain, sleet, or hail, Spiffy will continue services in covered areas e.g. garages, parking decks, car ports, etc.

If no covered areas are available, the technicians will assess the current climate, and if necessary, our scheduling team will work with you to find a more convenient time to schedule your service.

What is your policy if there is a problem with my Spiffy service?

Our Spiffy promise is to leave every customer satisfied with a clean and/or serviced vehicle, and if you are disappointed with your service, we want to make it right as soon as possible. Call (844) 438-7743, click the chat button below, or send an email to support@getspiffy.com within 7 days of your original appointment, and a member of our Customer Care team will promptly work with you to find the best solution, beginning with a complimentary "make-good" service. Make-good offers are valid for up to 30 days from the offer date. 

What is your policy about vehicle damage?

If there is ever damage to your vehicle that is caused by our technician during your Spiffy appointment, we will work with you to ensure that it is taken care of. We cannot take responsibility for any maintenance issues present in your vehicle prior to a Spiffy appointment, such as jammed windows and cracked windshields.

Are there any services you do not warranty?

We do not warranty the Spiffy engine clean upgrade. This service uses high-pressure hot water, steam, and degreasing chemicals that can uncover pre-existing electrical issues. If you suspect engine trouble, please do not book this service.

We occasionally offer headliner cleaning on a case-by-case basis and do not warranty that service due to the potential for damage.

Can Spiffy Technicians drive manual transmission?

Spiffy understands that while manual transmissions are becoming less common, the love for them isn't. We will work with you to schedule your service on a technician trained on these vehicles, or will find a time convenient for you to assist in moving it. Our technicians will not attempt to drive a manual transmission unless they are trained and confident in doing so.

How does Spiffy's Referral program work?

You'll get $20 in your Spiffy account every time a friend or coworker completes their 1st Spiffy service 2-5 using your referral code. After you share their email addresses, Spiffy will email them your referral code. It's important they use the email address you provide when they create their account and book their 1st service because you earn your credit when their 1st service is complete.

Does Spiffy need my keys?

Yes, the technician will be in contact with you to collect and return your keys. If your service is being performed at one of Spiffy’s Partner Locations, you can drop your keys in the Spiffy Key Exchange System.


Wash & Detail

How long will my Spiffy Service take?

Service times vary based on the condition of the vehicle. As a reference for requesting a service time, here are our average service durations:

#1 Just-a-Wash (available at partner work locations): 20-40 minutes

#2 Spiffy Car Wash: 30-60 minutes

#3 Spiffy & Shine: 45-90 minutes

#4 Awesome Detail: 2-4 hours

#5 Totally Awesome Detail: 3-5 hours

What is the difference between a wash and detail? 

A detail is a deep clean of your vehicle that will return it to like-new, mint condition. Our menu items 4-5 are detail services.

A wash maintains your vehicle to keep it looking like new. Menu items 2-3 are wash services.

Do you charge extra to handle biohazards?

Yes. If any biohazard or bodily fluid is present in the vehicle, such as blood, urine, feces, or vomit (human or pet), then we apply an $80 fee to your appointment. This covers the extra time that the technician will need to spend in the area, special biohazard protective gear, and the strongest chemicals necessary for cleaning your vehicle.

Why are you now charging for trim/running boards? 

We upgraded our product from a temporary water-based protectant that washed off after the first rain to a specially formulated plastic trim restoration which we now guarantee for 3 months.

Does Spiffy need access to water or a hose?

We do not, our vans are fully self-contained and we bring all of the equipment necessary to complete your appointment, all we need is your keys!

Can Spiffy use products I own to complete my service? 

All of our products have been tried and tested to ensure quality, we will perform services with our own supply of materials to make sure you get the most of your Spiffy service.

What brand of products does Spiffy use most often?

Spiffy partners with Simoniz® for our cleaning and detailing products.  Simoniz is the worldwide industry leader in car appearance chemicals.  Additionally, all of our technicians are Simoniz Certified experts in car washing and detailing.


Appointments/Booking

Why can’t I book my Spiffy appointment today?

It’s our goal to schedule your Spiffy appointment for the preferred date and time that you request. However, if we are unable to book your appointment for a specific day, then there are a few reasons why:

  1. Our Spiffy technicians are fully booked for the day and can’t fit your appointment in.
  2. The location you’re booking from is a part of our “Spiffy Partner Pricing” program and our technicians only come to you on a specific day each week.
  3. The date you chose is a holiday.

How do I know my appointment is confirmed?

Spiffy will send you an email, text or in-app message depending on your preferences when your appointment is confirmed. Your Technician will arrive within a 30-minute window of your appointment time and your appointment should be completed by the promised end time. If something unexpected comes up that will slow the Technician down (oh no, this car is covered in fill in the blank), we will let you know the impact on your service timing and cost.

What if I need to cancel my appointment?

Once an appointment is confirmed, you can cancel at no charge up to 24 hours prior to your scheduled service time. If you cancel a residential appointment within 24 hours of the scheduled start, Spiffy may apply a $15 cancellation fee to cover the costs of rerouting our Technicians. We will never charge a fee for weather-related cancellations.

How do I get you my keys?

Spiffy is offered as an amenity at hundreds of office parks, apartment complexes, and parking decks. If your location offers Spiffy as an amenity, feel free to give us a call, or ask your property management team about Spiffy’s key process at your location.

If you are receiving an at-home service, our technicians will contact you upon arrival to retrieve your keys.

Can I request a specific technician?

For best scheduling availability, we don’t recommend requesting a specific technician. Spiffy’s scheduling process is designed as a “first come, first serve” system. Services that come in are equally distributed to technicians based on location, time, length of service, and availability. As a result, we do not accept these requests, in order to provide all of our customers with the best availability.


Payment

How do I pay?

Once your service has been completed, you will receive an email, text or in-app notification depending on your preferences to “Rate & Pay” for your service. You can then log in to your Spiffy mobile app or Spiffy website to provide feedback about your service, submit payment, and provide an electronic gratuity for your technician.

Spiffy accepts eGift Cards, Apple Pay, and all major debit/credit cards: Visa, MasterCard, Discover, and American Express. For your convenience and the safety of our technicians, Spiffy specializes in cashless transactions. We do not accept cash payment nor do we carry cash onboard our vans.

Why is there a charge on my credit card before my service?

Don’t worry. It’s not a charge. We never charge your card until we do the work and give you 48 hours to rate and pay.

We do place a hold (or pre-authorization) on the funds 48 hours before your appointment, which you may see on your account as an “authorization” or a “hold.”

If you cancel your appointment, we release the funds immediately, but it might take a couple of days for your bank to clear the hold.

Where do I enter my promo code?

iPhone/Android Users: When scheduling your Spiffy service, you will be prompted for a promo code after selecting your date and time. Select "Have a promo code? Tap here." You can enter promo codes on that screen, as well as after the service is completed and you are prompted to “Rate and Pay.”

Web Users: Promo codes can be added in our web portal after the appointment has been scheduled by clicking into the appointment, and selecting the green “Add Promo Code” button. It can also be added after the service as been completed and you are prompted to “Rate and Pay.”

Does Spiffy keep a percentage of Technician tips?

No, 100% of any added tip amount goes straight to your Spiffy technician!

Is my stored credit card information safe?

While we require you to store your credit card to pay for Spiffy services, we utilize a tokenization system that only accesses your information when it is necessary to make a payment. Your card number is encrypted and stored off-site so that you’re protected from the damage of a data breach.


Spiffy Oil 

What brand(s) of oil do you use?

Spiffy recently partnered with Shell Lubricants and is transitioning to Pennzoil with PurePlus™ Technology motor oil for all consumer oil changes.

Do you use full synthetic oil?

Yes, Spiffy uses full synthetic oil for all consumer oil changes.

What is the difference between synthetic oil and conventional oil?

As per the Pennzoil® website, “Synthetic motor oil has gone through a chemically engineered process. Synthetic oil molecules are more uniform in shape with fewer impurities and better properties than conventional oil molecules. In general, synthetic oil has better extreme high temperature and low temperature performance. Synthetic oils are generally formulated with higher performing additives.” Simply put, synthetic oils provide higher levels of protection and performance, which usually enables longer oil change intervals compared to using conventional motor oil.

How long can I go between Spiffy oil changes?

Spiffy suggests 7,500 miles between oil changes. To help you remember, we place an oil change reminder sticker in the corner of your windshield upon completion of every oil change. If your car is under warranty, we always recommend following factory recommendations or your vehicle’s oil life monitoring system.

Does a Spiffy oil change include a new oil filter?

Yes, all Spiffy oil changes include replacement of your vehicle's oil filter.

Does a Spiffy oil change include topping off of fluids?

Yes, Spiffy tops off antifreeze and windshield washer fluid for all consumer oil changes.

Do you reset my vehicle's oil change reminder lamp?

Yes, Spiffy resets your vehicle's reminder lamp and places a reminder sticker in the corner of your windshield upon completion of the oil change.

Do I get special pricing through my employer?

Possibly. If your workplace is a Spiffy Partner, you receive discounted pricing for Spiffy oil changes as well as Spiffy car washing and detailing. To confirm whether you are eligible for discounted pricing, please contact our Spiffy Customer Care team at 844-438-7743 or support@getspiffy.com.

What is included in my multi-point inspection?

As part of every consumer oil change, Spiffy checks and replaces your vehicle’s oil, installs a new oil filter, checks and replaces lost antifreeze and windshield washer fluid, and resets your vehicle's oil change reminder system.


Spiffy Tires 

Where is this service available?

The new Spiffy Tires service offers mobile and fixed-site tire installation for fleets in all 20 Spiffy markets. Consumer tire sales and installation is starting with a pilot program in Raleigh-Durham office parks and residences.

How often should tires be replaced?

Aside from a puncture or leak the biggest indicator that it’s time for a new tire is the tread, if the tread is worn the vehicle is not safe for operation, and needs to be replaced. Regardless of mileage, tires should be replaced every 5 years.

How can I test the tread depth of my tires?

The easiest way to check tread depth is the Penny Test. Take a penny and place it in the tread grooves with Lincoln’s head facing you, if the grooves cover Lincoln’s head, your tires are safe for operation.

Do I need to replace all four of my tires?

With an all-wheel drive vehicle, it is recommended to replace all four tires at the same time to ensure they are all the same diameter, and that wear and tear is even across all of them. With a front-wheel drive vehicle, it is recommended to replace at least the front two tires of the vehicle at the same time.

How do I know the size of my tire?

Information about your tire size will be located on the tire. Here’s a visual.

Size_diagram

What is a Run Flat tire?

Vehicles with a Tire Pressure Monitoring System may be equipped with Run Flat tires, these tires are designed to last in an event that they contain no air, to help the driver control the vehicle until they are able to replace the flat.

If you have a run flat tire, the information will be located on your tire, near the manufacturer’s information and numbers. Look for markings such as “ZP”, “RTF”, “SEAL” or the words “Run Flat”. Different manufacturers use different codes for run flat.

runFlat_Symbol_diagram

How do I know if I have snow tires?

If you have snow tires, this symbol will be present on the tire, near the size information:

snowTire_Symbol

Does Spiffy perform tire alignment?

We do balance the tires, but we do not perform tire alignment because the equipment to do an alignment is not currently mobile.

Can you rotate my tires?

If you are replacing less than 4 tires and your existing tires need to be rotated, please let our Customer Care team know before your scheduled service via the app, or give us a call at 844-438-7743.

How long will it take to replace my tire(s)?

Depending on how many tires need to be replaced, the service will take 1-3 hours to complete.

Does Spiffy need my keys?

Yes, the technician will be in contact with you to collect and return your keys. If your service is being performed at one of Spiffy’s Partner Locations, you can drop your keys in the Spiffy Key Exchange System.

How is this a “green” approach to tires?

Spiffy sends used tires to PRTI processing plants, which can demanufacture up to 192,000 pounds of tires per day and break them down into carbon char, steel, and oil with only 20 minutes of propane-powered heat.


Spiffy Glass powered by Safelite® 

Where is this service available?

Consumer glass repair and replacement is starting with a pilot program in Raleigh-Durham office parks and residences.

Does the Safelite® technician need my keys?

Yes, the Safelite® technician will be in contact with you to collect and return your keys. If you are located at one of Spiffy’s Partner Locations, please DO NOT drop your keys in the Spiffy Key Exchange System. You will receive a call or text from the Safelite technician to exchange keys.

Can I schedule a Spiffy wash with my Safelite® service?

Per best practice for windshield repair and replacement, Spiffy is unable to perform wash services 24 hours before/48 hours after a Safelite® service.

How quickly can I schedule my Safelite® service?

As soon as possible! After you accept your quote, our Customer Care team will work with you to schedule your service.

Are same day appointments available?

We will try our best to accommodate same day requests. If there is a conflict, Spiffy will be in contact with you before your appointment is confirmed to find an alternative time that fits your schedule.

What is the cancellation policy?

Things happen! We understand. Please try to let us know if you would like to cancel or reschedule your service as soon as possible so we can communicate changes to our partners at Safelite®.

Have glass-specific questions? Here’s a link the Safelite® FAQ.


Spiffy Blue

I see two Spiffy apps. Which one should I download?

Download the Spiffy Blue app for on-board diagnostics functionality. 

Where do I plug in my Spiffy Blue sensor?

On-board diagnostics port location varies by vehicle, but most fit into one of three places. Check out our handy diagram below. If that doesn't do it, give us a call at 877-433-6840 or chat with one of our US-based Customer Care reps using the "Chat" button below.  

Spiffy Blue OBD Port Diagram

How do I connect the Spiffy Blue app to the Spiffy Blue sensor?

  •  Download the Spiffy Blue app  
  •  Start your car and leave it running
  •  Turn on your phone’s Bluetooth
  •  Open the Spiffy Blue app and click “Scan Now”
  •  Now take control of your car care

If you’re having trouble:

  • Check that the Spiffy Blue sensor is completely plugged into your OBD port
  • Try removing and reinserting the Spiffy Blue sensor
  • Keep your vehicle turned on & running
  • Turn your phone’s Bluetooth on & keep your phone close to the sensor
  • Still have questions? Our customer care team is here to help. You can give us a call at 844-433-6840 or live chat with us by clicking the "Chat" button below. 

Can I use Spiffy Blue for multiple cars?

You can use one Spiffy Blue sensor per car. If you purchase a sensor for each of your vehicles, you can manage them all within the Spiffy Blue app.

How long can I leave Spiffy Blue plugged in?

You can leave Spiffy Blue plugged in for as long as you want. It does not retrieve data without you asking by clicking Engine Diagnostics for a scan.

Does Spiffy Blue track me?

No, Spiffy Blue does not track your vehicle. Spiffy Blue solely reads trouble codes from your engine, and only does so when you ask it to scan.

Does my car need Bluetooth?

No, your car does not need Bluetooth. Your phone’s Bluetooth is all you’ll need in order to connect to the sensor.

Can Spiffy Blue clear a check engine light?

Yes. Based on customer feedback, the latest version of the Spiffy Blue app can clear the check engine codes. If you go to the vehicle diagnostics page, there is a "clear" button on the top. When you click it, it prompts a disclaimer and once you accept it clears the code and turns off the check engine light.

Ready to Get Started?