What’s the difference in Sedan versus Not Sedan?
To simplify and streamline Spiffy’s scheduling process, we’ve categorized vehicles in two distinct classifications: Sedan and Not Sedan.
Sedan: Think small. Typically, 4 doors or less and 2 rows of seats or less, with a separated, enclosed trunk area. For example, sedans, coupes, and convertibles. Exceptions? Small hatchbacks.
Not Sedan: Think large. Typically, 4 doors or more (rear hatches count) and 2 rows of seats or more, with an open trunk area. For example, minivans, pickup trucks, crossovers, station wagons, and SUVs.
What is Spiffy’s weather policy?
In the event of inclement weather, such as sub-freezing temperatures, severe storms, excessive wind, rain, sleet, or hail, Spiffy will continue services in covered areas e.g. garages, parking decks,
If no covered areas are available, the technicians will assess the current climate, and if necessary, our scheduling team will work with you to find a more convenient time to schedule your service.
How do I know my appointment is confirmed?
Spiffy will send you an email, text or in-app message depending on your preferences when your appointment is confirmed. Your Technician will arrive within a 30-minute window of your appointment time and your appointment should be completed by the promised end time. If something unexpected comes up that will slow the Technician down (oh no, this car is covered in fill in the blank), we will let you know the impact on your service timing and cost.
How do I pay?
Once your service has been completed, you will receive an email, text or in-app notification depending on your preferences to “Rate & Pay” for your service. You can then log in to your Spiffy mobile app or Spiffy website to provide feedback about your service, submit payment, and provide an electronic gratuity for your technician.
Spiffy accepts eGift Cards, Apple Pay, and all major debit/credit cards: Visa, MasterCard, Discover, and American Express. For your convenience and the safety of our technicians, Spiffy specializes in cashless transactions. We do not accept cash payment nor do we carry cash onboard our vans.
Why is there a charge on my credit card before my service?
Don’t worry. It’s not a charge. We never charge your card until we do the work and give you 48 hours to rate and pay.
We do place a hold (or pre-authorization) on the funds 48 hours before your appointment, which you may see on your account as an “authorization” or a “hold.”
If you cancel your appointment, we release the funds immediately, but it might take a couple of days for your bank to clear the hold.
Where do I enter my promo code?
iPhone/Android Users: When scheduling your Spiffy service, you will be prompted for a promo code after selecting your date and time. Select "Have a promo code? Tap here." You can enter promo codes on that screen, as well as after the service is completed and you are prompted to “Rate and Pay.”
Web Users: Promo codes can be added in our web portal after the appointment has been scheduled by clicking into the appointment, and selecting the green “Add Promo Code” button. It can also be added after the service
What are Spiffy’s hours of operation?
We operate sunup to sundown, 7 days per week, with the exception of major holidays.
How do I get you my keys?
Spiffy is offered as an amenity at hundreds of office parks, apartment complexes, and parking decks. If your location offers Spiffy as an amenity, feel free to give us a call, or ask your property management team about Spiffy’s key process at your location.
If you are receiving an at-home service, our technicians will contact you upon arrival to retrieve your keys.
Can I request a specific technician?
For best scheduling availability, we don’t recommend requesting a specific technician. Spiffy’s scheduling process is designed as a “first come, first serve” system. Services that come in are equally distributed to technicians based on location, time, length of service, and availability. As a result, we do not accept these requests, in order to provide all of our customers with the best availability
How does Spiffy's Refer-A-Friend program work?
You'll get $20 in your Spiffy account every time a friend books using your referral code. You can refer up to 5 friends, meaning you could potentially get $100 towards Spiffy services! All you have to do is enter your friend's emails here and Spiffy will send them a referral code to use when they book their service
Where do I plug in my Spiffy Blue sensor?
How do I connect the Spiffy app to the Spiffy Blue sensor?
- Download the latest version of the Spiffy app
- Start your car and leave it running
- Turn on your phone’s Bluetooth
- Open the Spiffy app and click “Engine Diagnostics”
- Now take control of your car care
- Check that the Spiffy Blue sensor is completely plugged into your OBD port
- Try removing and reinserting the Spiffy Blue sensor
- Keep your vehicle turned on & running
- Turn your phone’s Bluetooth on & keep your phone close to the sensor
Stillhave questions? Our customer care team is here to help. You can give us a call at 844-438-7743 or live chat with us by clicking the "Chat" button below.
Can I use Spiffy Blue for multiple cars?
You can use one Spiffy Blue sensor per car. If you purchase a sensor for each of your vehicles, you can manage them all within the Spiffy Blue app.
How long can I leave Spiffy Blue plugged in?
You can leave Spiffy Blue plugged in for as long as you want. It does not retrieve data without you asking by clicking Engine Diagnostics for a scan.
Does Spiffy Blue track me?
No, Spiffy Blue does not track your vehicle. Spiffy Blue solely reads trouble codes from your
Does my car need Bluetooth?
No, your car does not need Bluetooth. Your phone’s Bluetooth is all you’ll need in order to connect to the sensor.