The Process

How Spiffy Valet Works

Four steps for your customer. One connected system for your service team — scheduling, dispatch, and tracking already running on Mobile 360.

1. Schedule Online: The customer books a pickup from your website — vehicle, service, address, date, and time.
2. Your Porter Rolls Out: The assigned porter is dispatched and routed to the customer's door at the scheduled time.
3. Track Every Step: A branded link lets the customer follow the porter live and watch their vehicle the whole way.
4. Inspected & Returned: Photos and a video walkaround document the vehicle before it's delivered back, good as new.

The Customer Experience

An Experience Worth Talking About

Customers don't have to download an app, call the service drive, or wonder where their car is. Spiffy Valet makes the whole experience effortless — and memorable.

• Live Tracking, By Text: A clickable link arrives by SMS and email the moment the porter departs. No app to download.
• Know Who's Coming: The porter's name, photo, and number, plus an accurate arrival time — and a tap to call.
• Eyes On The Vehicle: Customers watch their car's location the whole trip, and get a video walkaround at handoff.
• Brand-Matched, Every Touchpoint: The tracking page, SMS, and email all carry your dealership's brand — not a third party's.

One Platform

One Platform for Your Whole Service Drive

Valet and mobile service run on the same Mobile 360 platform — so your team schedules, dispatches, and tracks every job from one place. Nothing bolted on, no separate logins, no double entry.

• The Complete Convenience Experience: Mobile service handles what comes to the driveway; Valet covers the repairs that need the shop. Together they leave no job — and no customer — behind.
• One Team, One Daily Schedule: Advisors and managers run mobile and Valet appointments side by side, with real-time status on every pickup and delivery.
• Nothing Bolted On: No extra tools, no separate logins — it's the platform your service team already works in.
• Full DMS Write-Back: Every Valet RO lands in CDK, Reynolds, Dealertrack, or PBS the same way an in-bay RO does.

The Opportunity

Beyond Mobile Service

Mobile service is the right answer for oil changes, recalls, brakes, and routine maintenance. But some jobs need a lift, diagnostics, or a full day in the bay. Spiffy Valet covers the repairs that mobile service can't bring to the driveway — and keeps the door-to-door experience intact.

• Same At-Home Convenience: No second car, no time off work, no trip to the dealership. Customers get shop-quality repairs without leaving their driveway.
• Earn Loyaltiy That Lasts: A door-to-door experience your customers remember drives repeat service, stronger CSI, and the next vehicle purchase.
• Capture Work Mobile Can't: Major repairs, full diagnostics, anything needing a lift — Valet brings the vehicle in and brings it back.
• Built On Ten Years Of Mobile Servicing: The same Spiffy platform that runs over 4 million mobile services now runs Valet too.